商品明細

SolarWinds Web Help Desk 任務資產管理

商品簡述
Web Help Desk是經濟實惠的任務(票務)和資產管理軟體

商品介紹

本產品出貨為最新版本。
如需購買或了解內容請來電(2749-1909)或來信(sales@ahasoft.com.tw)業務部
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目前Apache Log4j事件CVE-2021-44228 ,SolarWinds Orion受影響的模組為SAM與DPA。
UPDATE December 13, 2021: NOTE: This security vulnerability only affects Server & Application Monitor (SAM) and Database Performance Analyzer (DPA) and does not affect any other SolarWinds or N-able (formerly SolarWinds MSP) products.

有關Apache Log4j事件,詳見https://www.ahasoft.com.tw/page/news/show.aspx?num=1063&page=1&kind=8&lang=TW

Web Help Desk

Affordable Help Desk Ticketing and Asset Management Software

 

Accessibility and Technology
Web Help Desk provides real-time access to your help desk through WebKit-enabled devices.


Change Management Software
Automate change request and approval management, customize approval workflows and request tracking.



Customer Service Software
Customer service or support software allows IT teams to simplify the way they handle and manage tickets.



Hardware Inventory Software
Automate hardware inventory management and easily discover and manage hardware assets in your IT infrastructure.



Help Desk Communication and Alerting
Simplify workflow with SMS alerts, automatic email-to-ticket conversions, escalations, and surveys.



Help Desk Integration
Help desk integration software allows you to convert network alerts into help desk tickets.



Help Desk Management
Integrated help desk management features built to support team leaders, supervisors, and other staff.



Help Desk Reporting
Monitor real-time billing data, tech performance, and track customer support needs before they become issues.



Help Desk SLA Management
Configure, monitor, and maintain all levels of service agreements with transparency to deliver service targets.

Hardware and software requirements

Listed below are the hardware and software requirements for a WHD deployment.

Hardware

Component Requirements
CPU 64-bit Dual Core 3.0 GHz or faster
Memory

4 GB (up to 20 technicians)

3 GB (more than 20 technicians) plus 1 GB for every 10 additional technicians

Hard Drive Space 20 GB (recommended)

Operating system

If you installed macOS 10.3.x (High Sierra) on your WHD server, some Tomcat web applications will fail when you start Web Help Desk after the installation. See Tomcat web applications fail after upgrading to macOS 10.13.x (High Sierra) for a workaround.

Deprecation notice: Although you can install WHD on systems running Windows Server 2012 R2 (64-bit), these versions are deprecated and will not be supported on future WHD releases.

Platform Supported versions

Microsoft Windows Server

Windows Server 2012 R2 (64-bit)

Windows Server 2016 (64-bit)

Windows Server 2019

Microsoft Windows

(Trial evaluation only)

Windows 7 (64-bit)

Windows 8.1 (64-bit)

Windows 10 (64-bit)

macOS

10.13.x (High Sierra)

10.14.x (Mojave)

10.15.x (Catalina)

Red Hat Enterprise Linux (RHEL)

RHEL 6.5 (64-bit)

RHEL 7.0 (64-bit)

CentOS

CentOS 6.5 (64-bit)

CentOS 7.0 (64-bit)

Fedora

Fedora 24 (64-bit)

Fedora 25 (64-bit)

Java Microsoft Open Java Development Kit (OpenJDK ) 15.0.2

Web browser

Because of frequent Google Chrome and Mozilla Firefox updates, compatibility issues may exist between these web browsers.

Type Supported versions
Google Chrome Latest version
Mozilla Firefox

Latest version

Microsoft Internet
Explorer (IE)

IE 11 and later

Do not enable Enterprise Mode on Internet Explorer. This setting forces Internet Explorer to emulate version 7, which is not supported.

Apple Safari

Safari 10

Safari 11

Microsoft Edge Edge 38 and later

Introduction to Web Help Desk


 

Web Help Desk Training: Action Rules - CEO Opens a Help Desk Ticket